Conversion & Customer Retention
Turn more enquiries into jobs — and more jobs into long-term customers.
Most home-improvement businesses don’t struggle with interest — they struggle with follow-through.
Estimates are sent, prospects go quiet, decisions get delayed, and opportunities are lost after the first visit. Even when jobs are won, past customers often disappear instead of becoming repeat clients or referrals.
Conversion & Customer Retention solves this by optimising what happens after the enquiry — ensuring more leads turn into paying jobs and more customers stay engaged long-term.
At Premilead, we focus on improving the performance of your entire pipeline, not just generating demand. We build systems that maximise conversions, reduce drop-off, and help your business grow sustainably over time.
How it works (high-level, not tactical)
We track how enquiries move through your pipeline
We identify where leads stall or drop off
We implement structured follow-ups after estimates
We optimise messaging, timing, and touchpoints
What we optimise inside your pipeline
Post-estimate follow-ups for undecided prospects
Lead status tracking (estimate sent, thinking, not interested)
Conversion points from enquiry to booked job
Ongoing communication with past customers
Opportunities for repeat work and referrals
Why this matters for home-improvement businesses
More jobs closed from the same number of leads
Less revenue lost after site visits and estimates
Stronger relationships with existing customers
What Client Say
Here's what our clients have to say about their experience with our investment services:
The personalized attention and expertise I received helped me achieve financial growth I never thought possible.
James Smith
Office Manager
Working with their team has transformed my financial outlook—they truly understand my goals and needs.
Rachel Lee
Office Manager
Their strategic approach to managing my investments has given me peace of mind and consistent returns.
Michael Chen
Office Manager
Every missed call costs you real jobs. We help you capture, qualify, and book homeowners before they move on.
Where we're located
C/O Your Ecommerce Accountant The Keep, Creech Castle, Taunton England TA1 2DX